CV Dropoff

Call Agent in English language

Location Brno, Czech Republic
AT&T Technical Care Representative Brno

 

Description

As a Technical Care Representative, you’ll be the voice of AT&T for the millions of customers using our service – a premiere bundle of advanced TV, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience with everything from basic technical advisory to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Delivering best-in-class service is just the beginning. At AT&T, they are dedicated to keeping customers connected with the people, entertainment, and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team.

What’s in it for you? As an employee of the firm, you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.

To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus but is not essential.

 

Key Responsibilities:

·      Respond to customer phone calls as the ‘first line’ of support for the company

·      Ensure a positive experience by providing the right customer solution

·      Handle a range of issues related to company’s products & services.

 

Key competencies and skills:

·      Advanced spoken English: B2-C1 level

·      Logical thinking and a passion for problem solving

·      An interest in technology and a willingness to learn.

·      PC/Windows proficiency

·      Good organization skills and attention to detail

·      A resilient attitude and work ethic for a fast-paced team environment

·      Able to work in a 21/7 shift environment.

 

Essential information:

Selection process: Test & Video (with cameras on) + WEBEX

Contract type: Unlimited

Working hours: 21/7, 8 hours shifts. Current shift schedule is from 11.00 am to 8.00 am CET including weekends.

Salary: from 29,300 CZK p/month (for 40h/week).  Your actual salary will be higher based on skill increments and shift working premiums; as a guide the average salary is ~43,700 CZK p/month or 1775,00 Euro p/month.

High performing employees may receive bonuses of up to ~4,400 CZK p/month and all employees are eligible for a discretionary company bonus ~5% of annual base salary. Terms and conditions apply.

All figures are pre-tax ‘gross’.

Employee Benefits:

·       An annual bonus

·       25 days of vacation

·      135 CZK meal voucher

·       Initial comprehensive training

·       Premium medical plan at Canadian Medicals center

·       Contribution in pension plan, life risk insurance

·       Language courses and other external and internal trainings

·       Sodexo cafeteria (FlexiPass vouchers)

 

Workplace location:

You should expect to spend the first 90 days of your employment in the office. Typically, your initial training period is virtual and the next two months taking calls will be in the office. After that, your supervisor will review your request, basing approval on work performance and home office requirements. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers.

 

Email: [email protected]